Welcome to the Retailer Support Hub. This page is intended only for use by representatives of Harvey Norman. If this is not you, please close this page.
What would you like to do today?
To begin a warranty job for a faulty or damaged customer purchase, please fill out the form below including all required fields and supporting documentation/imagery. Your job will be sent to our team to assess and follow up within 48 hours.
To view product documents for a specific product, scroll to the product in the list below – the links will take you to a PDF file of the labelled document.
| Product | Document | Download Link | Format |
|---|---|---|---|
| Cameron Lift Chair | Assembly Instructions | Download Here | PDF File |
| Cameron Lift Chair | Product Marketing Pages | Download Here | PDF File |
| Flint Lounge Suite | Assembly Instructions | Download Here | PDF File |
| Flint Lounge Suite | Product Marketing Pages | Download Here | PDF File |
| Radley Lounge Suite | Assembly Instructions | Download Here | PDF File |
| Radley Lounge Suite | Product Marketing Pages | Download Here | PDF File |
| Ricki Lift Chair | Assembly Instructions | Download Here | PDF File |
| Ricki Lift Chair | Product Marketing Pages | Download Here | PDF File |
| Shobi Lift Chair | Assembly Instructions | Download Here | PDF File |
| Shobi Lift Chair | Product Marketing Pages | Download Here | PDF File |
| Shobi Lounge Suite | Assembly Instructions | Download Here | PDF File |
| Shobi Lounge Suite | Product Marketing Pages | Download Here | PDF File |
| Shobi Modular Lounge | Assembly Instructions | Download Here | PDF File |
| Shobi Modular Lounge | Product Marketing Pages | Download Here | PDF File |
| Sophia Lounge Chair | Assembly Instructions | Download Here | PDF File |
| Sophia Lounge Chair | Product Marketing Pages | Download Here | PDF File |
| Stella Lounge Suite | Assembly Instructions | Download Here | PDF File |
| Stella Lounge Suite | Product Marketing Pages | Download Here | PDF File |
| Stella Lounge Suite | Bluetooth Audio User Guide | Download Here | PDF File |
| Product | Document | Download Link | Format |
|---|---|---|---|
| Apollo Massage Chair | Product Marketing Pages | Download Here | PDF File |
| Apollo Massage Chair | Assembly Instructions + Operating Guide | Download Here | PDF File |
| Eris Massage Chair | Product Marketing Pages | Download Here | PDF File |
| Eris Massage Chair | Assembly Instructions + Operating Guide | Download Here | PDF File |
| Luna Massage Chair | Product Marketing Pages | Download Here | PDF File |
| Luna Massage Chair | Assembly Instructions + Operating Guide | Download Here | PDF File |
| Orbit Massage Chair | Product Marketing Pages | Download Here | PDF File |
| Orbit Massage Chair | Assembly Instructions + Operating Guide | Download Here | PDF File |
Here you can view product training videos and brush up on your knowledge of the categories we supply to you. These resources are divided into lounge products or massage chair products, and can also useful for onboarding new staff members.
